complaints handling Archives

Complaint Management

May 15, 2023May 10, 2023Melanie Ross, Technical Products Developer

Every organization has received complaints in some form or fashion and will receive complaints in the future. Even organizations with internal customers field complaints about […]

Hand tapping a gold bell for a customer complaint, which is handled with ISO 10002:2018

Handling Complaints with ISO 10002:2018 for Customer Satisfaction

July 26, 2018February 13, 2023Brad Kelechava

Organizations pursue quality through numerous facets. In fact, there’s quite a few aspects of business that companies can be proud of—reliable products, stellar services, and […]