Changes to ISO/IEC 20000-1:2018 – Service Management System (SMS) Requirements
They say the customer is always right. Those who have dealt with some frustrated purchasers may disagree. Nonetheless, the benefits of successful customer service cannot…
IEEE 1012-2016: Verification and Validation (V&V)
Salt and pepper, Batman and Robin, and verification and validation (V&V) have more in common than one might think. For instance, all three of these…
Why ISO 50001:2018 Can be Implemented with ISO 9001 and Other Management System Standards
You can implement ISO 50001:2018 with other management system standards. Changes to the revision have made this easier. ISO 50001:2018 – Energy management systems –…
Customer Satisfaction Standards (ISO 10000 Quality Management)
Quality is often relative. Truthfully, the global presence of quality management standards like ISO 9001 helps provide a more objective approach to an organization’s quality…
Handling Complaints with ISO 10002:2018 for Customer Satisfaction
Organizations pursue quality through numerous facets. In fact, there’s quite a few aspects of business that companies can be proud of—reliable products, stellar services, and…
Changes to ISO 10005:2018 – Revised Standard for Quality Plans
An international standard for quality management activities has been revised: ISO 10005:2018 – Quality management – Guidelines for quality plans. Due to its significance and…
Changes to ISO 22000:2018 – Food Safety Management Systems (FSMS) Requirements
Everyone needs to eat. In fact, the series of processes that guide food from production to consumption comprises a multi-trillion dollar global industry. But, with…
ISO 21001:2018 – New Standard On Management Systems for Educational Organizations
ISO management system standards have advanced businesses and industries worldwide, aiding millions in establishing quality management systems with ISO 9001, cultivating their duty for environmental…
IEC 60068-2-5 Ed. 3.0 en:2018 – Simulated Solar Radiation at Ground Level
New Standard Revision: IEC 60068-2-5 Ed. 3.0 en:2018 – Environmental testing – Part 2-5: Tests – Test S: Simulated solar radiation at ground level and…