They say the customer is always right. Those who have dealt with some frustrated purchasers may disagree. Nonetheless, the benefits of successful customer service cannot […]
Quality is often relative. Truthfully, the global presence of quality management standards like ISO 9001 helps provide a more objective approach to an organization’s quality […]
Organizations pursue quality through numerous facets. In fact, there’s quite a few aspects of business that companies can be proud of—reliable products, stellar services, and […]
Social responsibility and sustainable development have grown into key concerns for almost all organizations worldwide in response to the intricate systems that comprise and influence […]