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Bad Auditor Behavior: Overlooking the Obvious, Part 2

Bad auditor getting ready to ruin certification body (CB) audit with his bad behavior.

In the hope of fostering improvement, this is the second of two posts reviewing some of the “bad auditor behaviors” observed by ANAB in the course of performing thousands of witnessed audits.

In our first post on bad auditor behavior, we explained the importance of the witnessed audit, provided a description of the process from IAF MD 17, and described some of the bad auditor behavior ANAB has observed while performing thousands of witnessed audits over the years. We also identified some of the common ways we’ve seen auditors waste time.

Some additional examples of time-wasting include the following:

In summary, while ANAB is focused on the CB and the CB’s processes, in the course of conducting witnessed audits, we see thousands of auditors and all sorts of audit behavior, both good and bad. We know CBs get an earful from clients about any very bad behaviors of their auditors, but we see a lot that’s not reported, and there’s a lot of room for improvement.

Maybe we need to have CBs and auditors pay more attention to ISO 19011 for auditor traits. Maybe we need better feedback on auditor performance. Either way, both ABs and CBs have a joint mission to the certificated organizations to give their customers confidence that the goods and services they receive meet requirements. The processes we audit are supposed to be defined, controlled, and measured so that they can be continually improved, and unwanted variation can be eliminated. The same is true of our certification processes. But the biggest and most complex variable in the process is the auditor, and we should work diligently on improvement.

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